Frequently Asked Questions

With all of our new features and services-- and in conjunction with the rollout of the new site-- we are so ecstatic about what we have to offer and so confident that you'll like our service that we want to extend new users a 50% discount off our highest unlimited package with 50 connections, reducing the price from $21.95/mo to $10.95/mo for the first two months of service.  

*This offer is only available to new customers of Newsrazor service. 

No.  Not at all. We DO NOT have any contracts or hidden fees for our services. You are free to cancel your account at any point in time using the My Account section of our website.

We believe you should have full and complete control over your account.  There are no contracts, hidden fees or tricks here at NewsRazor-- what you see is what you get, and you're in the driver's seat one hundred percent.

You may cancel your account at any point in time without having to contact us! To do so, simply log into the My Account section of our website. You will find the option under Account Info and finally Change Service.

If you are new to Newsrazor Usenet Access you are entitled to a free 14-day or 14GB free trial on any of our Monthly Accounts (whichever is reached first).  If you cancel your service (through our Account interface) by 12:01AM on the 15th day of your Free Trial you will not be charged. 

After 14 days or 14GB, your account will automatically switch to the plan you chose during the signup process and you will be charged for your first month of service. The days and GB used during your free trial are NOT added to your normal service, meaning those days/GB are absolutely free. Your normal monthly account will extend to a full 30 days beyond the point in which your trial account converted and you will enjoy the full GB allotment chosen if you picked a Metered account. 

Signing up for a Free Trial Account requires a credit card for verification purposes and your card will not be charged during the signup process.  We will perform a "pre-authorization" on your card to ensure it is valid. This may appear on your credit card or bank statement as a "Hold" or "Pending" item, however, your card has not been charged. Depending on your credit card provider or issuing bank, this "pre-authorization" will disappear from your account in 5-15 days if you elect to cancel your free trial. If you decide to keep your Newsrazor account by not canceling within 14 days or downloading more than 14GB this "pre-authorization" will be converted into a charge and your monthly paid service will commence.  

You can track your Free Trial usage by logging into the Newsrazor Account Management interface using your Username and Password you selected on signup. By clicking on the Account Info tab you will see the last date of your trial 

The Usenet is an Internet discussion system that predates the modern Internet. While similar in purpose to forum style websites, the Usenet is a distributed network contained on hundreds of non-centralized servers. The Usenet consists of "newsgroups," topic-based categories that span countless subjects. Much broader in scope than a traditional forum, the Usenet connects millions of people simultaneously across the world.

Messages, known as articles or posts, are posted by users on a Usenet server, such as NewsRazor. Once posted, the server propagates this message to other Usenet servers in a peer-to-peer fashion until your post is spread across the world! The Usenet allows you to interact with a widely diverse group of people on virtually any subject matter!

Usenet Service Providers require a great deal of resources to provide high quality access to the Usenet. We use cutting edge technology, including vast arrays of disk storage systems, brand new server clusters and powerful networking infrastructure to provide the most enjoyable experience possible.

While several ISPs offer a Usenet service, the completion, retention and transfer speeds are usually very lacking, and may even be limited or throttled. As a Premium Usenet Service Provider, we at NewsRazor strive to perfect our service and it is with you in mind that we offer the complete Usenet at very reasonable rates and with blazing fast speeds.

We are a Premium Usenet Service Provider founded in 2007. Since our founding, we have had one goal: offer the greatest Usenet service possible. Within the past few years, we have grown from a small datacenter in San Antonio, Texas to include several other server clusters in the United States and Europe.

Our only business is providing Usenet access. We've constructed our service on brand new infrastructure consisting of cutting edge blade servers, solid-state disk storage systems and enterprise-grade networking equipment to create one of the fastest and most reliable Usenet services around.

Usenet providers rely on three metrics of performance: Completion, Retention and Speed.

Completion measures the amount of information available on a Usenet provider comparatively to what exists on the entire Usenet. This can be expressed as "how much information is available." NewsRazor, for example, carries over 107,000+ newsgroups, containing over 99% of all articles posted worldwide!

Retention reflects the Usenet provider's ability to archive information in these newsgroups. Retention is expressed as "how long information is available." NewsRazor currently offers 900+ days of binary retention and up to 1400+ days of text retention on all of our newsgroups!

Speed is the most self explanatory of Usenet metrics. This is expressed as "how quickly information is downloadable." NewsRazor does not cap, throttle or limit connections to our service -- providing the fastest possible transfer speeds!

Note: Please be advised that the speed of your download depends on several conditions, including the speed of your connection to your ISP, latency and congestion of infrastructure between you and our servers. We recommend you try out our Speed Test to see the blazing fast speeds you can receive from our service!

We believe that your information should be as private as possible, and we have taken several steps to ensure that your information is safe and sound, away from prying eyes.

Safe: We will never sell or distribute your personal information to 3rd parties. Additionally, we do not log your activities, and have no indication of account usage other than aggregated totals for tracking account usage statistics.

Sound: We at NewsRazor hate spammers as much as you do - and we employ advanced anti-spam techniques to reduce the amount of unsolicited posts that are propagated on our servers.

Thanks for signing up with NewsRazor!

Step 1: Find a newsreader: In order to use our service, you will firstly need a Newsreader. While we do not provide a newsreader, we have configured our servers to support almost all modern newsreaders out there! There are a wide variety of newsreaders available for download and purchase, many of which are free! Depending on your operating system, you have the choice of many specialized clients:

Windows:

• GrabIt by Shemes Software
• Newsleecher by Crystal Art Software
• Newsbin Pro by DJI Interprises, LLC
• News Rover by S&H Computer Systems

• Unison by Panic Inc.
• NZBDrop by Asar Corporation
• Hogwasher by Asar Corporation
• Linux:
• Pan by Rebelbase
• Seamonkey by Mozilla
• KLibido

Note: Unfortunately, we DO NOT have a web-based interface for our service. If you need a newsreader to use our service, we highly recommend GrabIt or one of the aforementioned newsreaders.

Step 2: Installation and configuration: Once you have installed your newsreader, you will need to configure it to connect to our servers! In the preferences/configuration panel of your newsreader, please enter the following information:

Newsreader Settings:

Username: yourusername (Entirely lowercase)
Password: yourpassword (If you have forgotten your password, please use our Password Recovery Tool.)

Server: Depending on your needs, you may use the following servers:

news.newsrazor.net
- Traditional NNTP access using port 119 or alternatively 443 or 8080

ssl.news.newsrazor.net
- Secure access using encrypted SSL over ports 563 or alternatively 80 or 81

news-europe.newsrazor.net
- European NNTP servers accessible using port 119 or alternatively 443 or 8080 (for fastest access from European countries)

ssl.news-europe.newsrazor.net
- Secure European access using encrypted SSL over ports 563 or alternatively 80 or 81

Connections: Depending on your account, you may use the between 20 and 55 connections, check you account level my logging into the account manager. 

We're glad to hear that you're interested in learning more about the Usenet! There are many comprehensive sites out there, but we recommend the following:

• Binaries4All - Beginner's Guide to the Usenet
• Harley's Guide to the Usenet
• Wikipedia - Usenet

We support a variety of browsing methods, offering specialized servers catering to those who prefer searching by message ID (via NZB or Search Engines/Services) or headers (via newsreaders).

For additional information on configuring your newsreader to access these servers, please visit the Server Settings FAQ Entry.

Note: Please be advised that we DO NOT currently offer a web-based interface for our service.

Connections refer to the total number of concurrent sessions your newsreader can open with our servers at any given time. Each connection increases the amount of posts you can fetch at the same time, improving speeds and redundancy in case a connection issue occurs. In the event a connection times out or is interrupted, your reader will not stall when using multiple connections.

Newsrazor Usenet accounts are individual accounts for intended individual users as per our Terms of Service. We do not support sharing of accounts or access from multiple IPs simultaneously at this time. 

Once you have reached your download limit for the month, your Usenet access will be temporarily suspended until the next billing cycle. Once the next billing cycle has taken place, your account will be re-activated.

If you would like to continue using our service without waiting for your account to re-bill, you can enable the "Auto-Refill" option. This allows your account to automatically re-bill when it runs out of bandwidth, ensuring a smooth and seamless Usenet experience.

At NewsRazor, we do not have a "use it or lose it" mentality. If you do not use your allotted gigs before the end of your billing cycle, they are automatically rolled over to the next month. As long as your account is in good standing, you can keep rolling over unused gigs forward indefinitely and use them when you like.

Yes! You may access a comprehensive grouplist Here.

Please be advised that this is a very large file and should be downloaded before opening!

While many providers have a "No Refund" policy, we try to be accommodating with our service.

We DO ALLOW REFUNDS in certain circumstances:

• 1. Refunds are only allowed for charges that have taken place within the past 31 days.
• 2. Accounts with unused service (0 GB) will be allowed a refund (subject to #1).
• 3. Accounts with minor use may be allowed a refund (subject to #1).

Note: This policy is subject to change without notice. All refunds are subject to managerial approval. Please contact our Sales Team for more information.