Frequently Asked Questions
Do you have questions about Newsrazor and the services we offer? Below is a list of common answers! You are also welcome to ask us a question directly.
What Is The Special Introductory Offer?
With all of our new features and services-- and in conjunction with the rollout of the new site-- we are so ecstatic about what we have to offer and so confident that you'll like our service that we want to extend new users a 50% discount off our highest unlimited package with 50 connections, reducing the price from $21.95/mo to $10.95/mo for the first two months of service.
*This offer is only available to new customers of Newsrazor service.
Are There Any Hidden Contracts Or Fees?
No. Not at all. We DO NOT have any contracts or hidden fees for our services. You are free to cancel your account at any point in time using the My Account section of our website.
What Is Your Cancellation Policy?
We believe you should have full and complete control over your account. There are no contracts, hidden fees or tricks here at NewsRazor-- what you see is what you get, and you're in the driver's seat one hundred percent.
You may cancel your account at any point in time without having to contact us! To do so, simply log into the My Account section of our website. You will find the option under Account Info and finally Change Service.How Are Accounts Billed? How Can I Check My Bill Date?
All of our accounts are billed exactly 30 days from the first billing date (except for block accounts, which can either rebill when you choose or automatically when you have used your allotted transfer). Your account will automatically rebill every 30 days until cancelled. When you cancel your account, your account will stay active for the unused portion of the 30 days since your last billing cycle and will then close with no further billings.If you would like to see when your next billing cycle will occur, please log in to the My Account section of our website!How does the Free Trial Work?
If you are new to Newsrazor Usenet Access you are entitled to a free 14-day or 14GB free trial on any of our Monthly Accounts (whichever is reached first). If you cancel your service (through our Account interface) by 12:01AM on the 15th day of your Free Trial you will not be charged.
After 14 days or 14GB, your account will automatically switch to the plan you chose during the signup process and you will be charged for your first month of service. The days and GB used during your free trial are NOT added to your normal service, meaning those days/GB are absolutely free. Your normal monthly account will extend to a full 30 days beyond the point in which your trial account converted and you will enjoy the full GB allotment chosen if you picked a Metered account.
Signing up for a Free Trial Account requires a credit card for verification purposes and your card will not be charged during the signup process. We will perform a "pre-authorization" on your card to ensure it is valid. This may appear on your credit card or bank statement as a "Hold" or "Pending" item, however, your card has not been charged. Depending on your credit card provider or issuing bank, this "pre-authorization" will disappear from your account in 5-15 days if you elect to cancel your free trial. If you decide to keep your Newsrazor account by not canceling within 14 days or downloading more than 14GB this "pre-authorization" will be converted into a charge and your monthly paid service will commence.
You can track your Free Trial usage by logging into the Newsrazor Account Management interface using your Username and Password you selected on signup. By clicking on the Account Info tab you will see the last date of your trial
Multiple 10• gigabit fiber backbone connections in the US and Europe and direct connections to many broadband ISP providers gives you the fastest possible access to our servers with the lowest number of hops and extremely low latency.
256-bit SSL Encryption available on all connections keeps your browsing secure and private. We never share your information with outside parties or track your usage unless required by law.
Newsrazor has been in the Usenet Business since 2006 and those years of experience have helped us create one of the most reliable and fast usenet server infrastructures in the industry.